Frequently asked questions and answers
If you did not find the information you need, please Contact Us.
Where are you located?
We are a registered Canadian company located in Markham, Ontario, CANADA.
We can be contacted via email,
by phone at 905.554.0904
or at our mailing address:
5762 Hwy 7 East
P.O. Box 54099
Markham ON L3P 7Y4
Is EDDY Press an Eco Conscious Publisher?
Yes! We are partnering with Island Blue Printorium Bookworks in Victoria, British Columbia – a printing company that offers quality POD (Print on Demand) technology which allows us the eco-friendly option of printing only the necessary quantities to meet the specific needs of our customer base and thus avoid unnecessary printing surplus. With Island Blue, we are also able to use FSC (Forest Stewardship Council) certified, recycled content for all of our printed materials.
The EDDY Press website is green hosted by EthicalHost, a Toronto, Canada, web hosting company that is 100% powered by renewable energy and carbon offsets, and donates 10% of its pre-tax profits to social and environmental organizations.
Are your books available on Amazon or Barnes & Noble?
Our books are available exclusively through EDDY Press. We choose to work directly with bookstores and our individual customers.
When will my book arrive?
Canadian and US orders should arrive within 5 to 10 business days. Sometimes books arrive in as little as 3 business days and other times up to 2 weeks. International orders may take longer to arrive due to customs.
Please see further details for shipping here: Delivery and Shipping
Do you ship globally?
Yes, we ship globally. International orders may take longer to arrive due to customs. Please note that we cannot be responsible for customs charges nor can we mark packages as ‘gifts’ in an attempt to avoid customs fees.
Please see further details for international shipping here: Delivery and Shipping – International
Can I return my book?
EDDY Press hard copy books may be returned for credit minus shipping costs within 30 days of purchase provided they are in new condition. We regret there are no refunds for e-books. Please email your request for approval before returning. An authorization number and the address for returns will be sent to you via email.
Do you offer multiple order discounts?
You can select order quantities on the Shopping Cart page once you've added your items to the cart. Shipping fees are added to the shopping cart in such a way that orders of more than one item will have a lower shipping amount than if the items had been ordered separately. In order to maintain 'letter size' packaging and to keep shipping prices reasonable, we ship each book separately when you order fewer than 5. For orders of 5 or more EDDY Press editions, please contact us via email so we can customize the most economical shipping package for you.
Do you offer wholesale order discounts?
Yes, we offer wholesale discounts to retail outlets. Please send us an email before placing an order.
Please note that we offer the same return policy to our retailers as we offer our individual customers. See our Refund Policy for details. We do not choose to participate in “Bookseller's Return Insurance” for our EDDY Press editions in an effort to help keep our prices per title reasonable and also in an effort to promote fair trade for authors.
We do offer our retailers the added bonus of a limited number of Author signed copies per order. We do appreciate your business! We also offer Promotional Material upon request for our editions.
Do you offer your books in e-book format?
Our books for adults and educators are available in print and electronic format. Our children’s books are available in print format only.
Do you publish books by authors other than SHELLEY RICHARDSON?
EDDY Press was created as a means of distributing the writings of SHELLEY RICHARDSON. Currently, we do not publish books by other authors. In the near future, we may consider opening the door to promoting authors who exemplify the EDDY Press vision by offering words that Uplift the Heart, Intrigue the Mind and Compel the Human Spirit.
If you wish to be considered for future promotion by EDDY Press, please forward a copy of your manuscript or book with SASE (Self-Addressed Stamped Envelope) to:
5762 Hwy 7 East
P.O. Box 54099
Markham ON L3P 7Y4
We regret that manuscripts and books arriving on our doorstep without a SASE cannot be returned. We also regret that we do not accept electronic copies of manuscripts or books for consideration. Please allow 3-4 months for feedback from EDDY Press regarding your work.
My credit card is being rejected. Why?
1. There may be a limit based on the number of times, the amount of the transactions, or the type of merchandise being sold, in which a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no working around this limitation, but you should be able to use another credit card. If there is problem, please try using another email address.
2. Some part of the transaction raises a flag on the server for the credit card or the email address and consequently, the payment is stopped. Try changing your credit card or e-mail addresses, or both when attempting to pay again.
Which currencies do you accept?
All of our prices are listed and payable in Canadian dollars. PayPal or your credit card company will automatically convert to your own currency if need be. You can check on the approximate conversion on www.xe.com. It fluctuates constantly, so your actual conversion may be different, especially since PayPal or your credit card company may be offering conversion at a slightly different rate and will have a small fee for the conversion as well.
Are taxes, shipping and handling included?
Shipping and handling costs are added to this site's shopping cart before you click the PayPal button. Applicable taxes are extra and will be added by PayPal during the payment process, but you will have a chance to cancel after the amount is shown, before the final checkout.